Our policies

1. You choose a piece and add the name, thread colour and any other details it offers.
2. You check the details and place your order with the payment method you prefer.
3. Once your order is confirmed, we show you the final design. We start stitching only when you approve it.
4. We make your piece, then deliver it.

If anything is unclear at any step, write to us. We are happy to help.

Every personalised piece is made to order, so please read names, spelling and dates with care when you confirm. We stitch what you have confirmed with us.

Colours on a screen are a guide. The design we send you shows the threads you chose; the finished embroidery can differ slightly in shade.

Tell us as early as you can. The best moment to change a detail is when we contact you to confirm the design, before stitching begins. Once stitching has started on a personalised piece, we may not be able to change it.

Prices are in Jordanian dinars (JOD) and no tax is added. The delivery fee for your area is shown at checkout before you pay. See Payment for the ways to pay.

Nothing on this page reduces the rights you have under Jordanian law.

We may update this page. The date at the top shows when it last changed, and the terms you accepted when you ordered stay with your order.

• Standard delivery: within 2 weeks.
• Express delivery: 3 to 5 days, for JOD 5 added to your area's delivery fee. Express is offered at checkout when it is available for your order.

Checkout shows the expected arrival date for each speed before you pay. Your piece is made once the design is confirmed, then handed to the courier.

The fee depends on your area. You see it at checkout before you confirm, and nothing is added after that.

Tell us if you will be away, and check that your phone number and address are right. If the courier cannot reach you, we will contact you using the details on your order to agree what happens next.

Please tell us as early as you can, ideally before the order is dispatched, so we can talk about the best way forward. Personalised pieces are made for one person, so we ask for your understanding.

Prices and delivery costs do not include customs duties, import taxes or the handling fees some countries charge. If any apply, the recipient pays them on arrival. Checkout reminds you before you pay.

Check the parcel when you receive it. If the outside is damaged, take a photo and tell us the same day if you can.

If your order has not arrived by the expected date, contact us and we will check with the courier and keep you informed.

Pay in cash when the courier hands you the order. We contact you before stitching to confirm the design, as we do for every order. If a fee or deposit applies to your order, checkout shows it before you confirm.

1. Choose CliQ at checkout. You see where to send the transfer and the exact amount.
2. Send the transfer from your banking app.
3. Upload a photo or screenshot of the receipt.
4. We check the receipt against the payment and confirm your order.

We check receipts as soon as we can. Your receipt is used only to match your payment.

When card payment is available, it appears at checkout. You enter your card details on the payment provider’s own page, not on ours.

Prices are in Jordanian dinars (JOD) and no tax is added. Checkout shows the full total, delivery included, before you pay.

• The piece arrived damaged or dirty, or something is missing.
• You received a different item from the one you ordered.
• The stitching does not match the design you confirmed with us.

Details you confirmed with us, such as a spelling, are stitched as confirmed, so please check them with care. Wear from use or from washing against the care instructions is not a fault.

1. Contact us on WhatsApp, by email or on Instagram, with your order number.
2. Add photos that show the problem.
3. We reply, and agree the right fix with you: repair, remake or refund.

Track your order

Where a refund is agreed, we tell you how and when the money returns to you.

For a personalised piece, changes are free until you approve the design. After approval, stitching starts and the order can't be cancelled.

Nothing on this page reduces the rights you have under Jordanian law.

• Your name, phone number and email, to confirm and follow up your order.
• Your delivery address, to deliver it.
• The text and design you choose, such as a baby’s name, only to make your piece.
• Messages, receipts and photos you send us, to answer you, check payments and handle problems.
• Basic technical data and essential cookies, to run the site safely.

Card details are never entered on our pages: they go to the payment provider when card payment is available.

Our team sees what it needs to prepare your order. The courier receives your name, phone number and address to deliver it. Service providers that host the site or send our messages work only on our instructions. If you want to know which providers handle your data, ask us.

The site and its data are hosted by service providers on servers outside Jordan. They receive only what is needed to run the shop, and work on our instructions. At checkout we ask for your agreement to this.

A child’s name, and any photo of a child, comes only from the parent or the person ordering. We use it only to make and deliver the piece, never for marketing, and we publish nothing without your separate permission.

We keep your data only for as long as it is needed to fulfil your order, keep our records and answer your requests. If you want to know how long we keep something, ask us.

• See the data we hold about you and get a copy.
• Correct it if it is wrong.
• Ask us to delete it, except what we must keep for our records.
• Withdraw a consent you gave, at any time.

Send your request through the form below or any contact channel. We reply as soon as we can.

Make a privacy request

We message you about your order, such as confirming the design and delivery. We send marketing messages only if you agree to them separately, and you can stop them at any time.

We remember your cookie choice for 12 months, then ask again.