Questions and answers
The things people ask us most. If yours is not here, write to us and we will answer.
Ordering and personalising
Do I see the spelling before you stitch?
Yes. Before we stitch a personalised name we show you a proof of how it will look, with the spelling written out letter by letter, and we wait for your approval. The proof confirms the text you typed and the look you chose.
How is the name checked?
We stitch exactly what you type, so the proof repeats it back to you slowly. We never correct a name ourselves: Arabic names have several accepted spellings, and only you know the one you want.
Can I write the name in Arabic or in English?
Either. The page recognises the script you type and offers the fonts that suit it. Arabic letters that do not join to the next letter, such as alef, dal, reh and waw, make a small visible gap inside a name. That is correct writing, not a mistake.
Can I change an order after I have placed it?
Once we begin stitching, the text cannot be changed, so please check the proof carefully. If you notice a mistake straight after ordering, write to us at once and we will do what we can.
Delivery and timing
How long does an order take?
We show your exact dates as real calendar days on the product page, in the basket and at checkout, before you pay. For an embroidered piece they include the time to send you the design and for you to approve it.
Will it arrive before a date that matters?
Add the date you need it by when you order. We tell you plainly whether the delivery option you chose arrives in time, and if it will not, we say so before you pay.
Where do you deliver?
We deliver across Jordan. Delivery areas, fees and times are on the delivery policy page, and the fee always shows before you pay.
Problems, returns and care
Can I return an item if I change my mind?
No. Because the law gives no change-of-mind right, we do not offer returns simply because you changed your mind. Faulty items and our own mistakes are different: we always put those right.
What if an item is faulty or the text is wrong?
If an item is faulty, or does not match your order, you may ask us to take it back and refund it in full, at no cost to you. Repair or remake happens only if you choose it. Please tell us within 30 days of delivery so we can act quickly; that window does not remove your rights if a fault appears later.
If I approved the proof, am I still covered?
Yes. Approving a proof confirms the spelling and the design you chose. A broken thread, a misplaced stitch, a wrong thread colour or damaged fabric is still a defect and is still put right.
How do I care for an embroidered item?
Care steps are on the card inside the box and on each product page. As a general guide, wash inside out on a gentle cycle with mild detergent, avoid bleach, and iron on the reverse, never on the embroidery. Our care guide has the details.
Can the blanket be used in a cot?
Our blankets are for the pram, stroller, car seat cover while awake, play mat, photographs and keepsake. They are not for unsupervised sleep or as cot bedding for babies under 12 months.
Gift cards
How do gift cards work?
A gift card is bought online, sent by email to the person you choose, and spent at checkout with its code. The recipient chooses what they like and adds the name themselves.
Do gift cards expire?
No. The balance stays on the card until it is spent.
Still have a question?
Write to us and we will reply within our reply hours.